26 04, 2017

Credit Card Acceptance

April 26th, 2017|

Question: 1. What type of transactions do you accept credit cards for? 2. Do you charge the customer a service fee? If so, how much? Download: Survey Results on Credit Card Acceptance, 04-25-2017

18 04, 2017

Cell Tower Leases

April 18th, 2017|

Question: How much are your costs for leasing a cell tower? Download: Results of Survey on Cell Tower Leases, 04-11-2017

11 04, 2017

Interest on Refund of Security Deposit for Water Service

April 11th, 2017|

Question: Do your agencies allocate or pay interest on credits or refunds of security deposits held for water service? Download: Results of Survey of Interest on Refund of Security Deposit for Water Service, 04-11-2017

25 08, 2016

Credit Card Fees

August 25th, 2016|

Question: Is your city passing over the credit card merchant fees to your residents/customers as convenience fee for making payments with their credit card? Download: Survey Results on Credit Card Fees, 8-24-2016

22 06, 2016

48-Hour Delinquent Notices

June 22nd, 2016|

Question: The City of Galt currently uses an IVR to contact delinquent UT customers; however, if we do not have a valid phone number we hang a 48-hour notice door tag. Does your City/District currently hang door hanger notices for delinquent utility customers 48 hours prior to turn off for nonpayment? Download: Survey Results on 48-Hour [...]

19 05, 2016

Utility Audits

May 19th, 2016|

Question: My City Manager asked me about hiring a firm to perform an “audit” of our PG&E utility bills to see if we are being over-charged or wrongly charged. Please answer the following questions: Have you performed a utility bills audit? a. If yes, how often do you perform the audit? b. What utilities were audited? [...]

19 05, 2016


May 19th, 2016|

Question: For those of you who work with Paymentus for online payments, please answer these questions: What are the cancellation terms of the contract? What venue does your contract show, Delaware? What provision of the contract defines confidentiality of your customer data? a. Please copy the contract language on confidentiality (if you have it). If [...]

19 05, 2016

Credit Cards and Online Bill Pay Services

May 19th, 2016|

Question: I have not seen this question in a while so I would like to ask regarding credit card charges and online bill pay services: Which vendor do you use for online bill pay? Do you require the customer to pay for the service or does the City absorb the cost? If your City absorbs the [...]

19 05, 2016

Street CIP Funding

May 19th, 2016|

Question: I would like to hear about funding / financing opportunities your City has identified to pay for streets. Our City has one large Streets CIP project, among many smaller ones, that requires funding / financing because there is not enough in cash / fund balance to pay for this large project. Please include the following [...]

3 05, 2016

Municipal Business License Requirements and Associated Costs

May 3rd, 2016|

Question: Three point survey. Does your Municipality require contractors, consultants, and vendors who perform work or services for your City organization, to get a City business license? (Y/N) If they are required to get an initial business license, and then work for the City on a continuous basis, are they required to renew their business [...]