Fees

1 09, 2017

Transient Occupancy Tax

2017-09-01T16:50:18+00:00 September 1st, 2017|

This survey relates to jurisdictions that charge Transient Occupancy Tax.  Do you require TOT to be paid on: Resort Fees/Service Charges? Rollaway beds? Pet fees? Download: TOT Survey Rollaways Pet Resort Fees

13 06, 2017

Add-on/Collection Agency Fee

2017-06-13T13:26:06+00:00 June 13th, 2017|

Question: We’d like to know if your city charges a fee when matters are referred to an outside collection agency. If yes, we’d like to know how that fee is structured and whether it is addressed with a debtor in advance of sending it to a collections agency. In other words, are collection fees part [...]

5 06, 2017

Add-on/Collection Agency Fee

2017-06-08T15:10:27+00:00 June 5th, 2017|

Question: We’d like to know if your city charges a fee when matters are referred to an outside collection agency. If yes, we’d like to know how that fee is structured and whether it is addressed with a debtor in advance of sending it to a collections agency. In other words, are collection fees part of [...]

26 04, 2017

Credit Card Acceptance

2017-04-26T11:49:38+00:00 April 26th, 2017|

Question: 1. What type of transactions do you accept credit cards for? 2. Do you charge the customer a service fee? If so, how much? Download: Survey Results on Credit Card Acceptance, 04-25-2017

18 04, 2017

Cell Tower Leases

2017-04-18T11:31:55+00:00 April 18th, 2017|

Question: How much are your costs for leasing a cell tower? Download: Results of Survey on Cell Tower Leases, 04-11-2017

25 08, 2016

Credit Card Fees

2016-08-25T13:29:23+00:00 August 25th, 2016|

Question: Is your city passing over the credit card merchant fees to your residents/customers as convenience fee for making payments with their credit card? Download: Survey Results on Credit Card Fees, 8-24-2016

22 06, 2016

48-Hour Delinquent Notices

2016-06-22T11:49:26+00:00 June 22nd, 2016|

Question: The City of Galt currently uses an IVR to contact delinquent UT customers; however, if we do not have a valid phone number we hang a 48-hour notice door tag. Does your City/District currently hang door hanger notices for delinquent utility customers 48 hours prior to turn off for nonpayment? Download: Survey Results on 48-Hour [...]

19 05, 2016

Utility Audits

2016-05-19T10:57:47+00:00 May 19th, 2016|

Question: My City Manager asked me about hiring a firm to perform an “audit” of our PG&E utility bills to see if we are being over-charged or wrongly charged. Please answer the following questions: Have you performed a utility bills audit? a. If yes, how often do you perform the audit? b. What utilities were audited? [...]

19 05, 2016

Paymentus

2016-05-19T10:53:31+00:00 May 19th, 2016|

Question: For those of you who work with Paymentus for online payments, please answer these questions: What are the cancellation terms of the contract? What venue does your contract show, Delaware? What provision of the contract defines confidentiality of your customer data? a. Please copy the contract language on confidentiality (if you have it). If [...]