25 08, 2016

Credit Card Fees

August 25th, 2016|

Question: Is your city passing over the credit card merchant fees to your residents/customers as convenience fee for making payments with their credit card? Download: Survey Results on Credit Card Fees, 8-24-2016

22 06, 2016

48-Hour Delinquent Notices

June 22nd, 2016|

Question: The City of Galt currently uses an IVR to contact delinquent UT customers; however, if we do not have a valid phone number we hang a 48-hour notice door tag. Does your City/District currently hang door hanger notices for delinquent utility customers 48 hours prior to turn off for nonpayment? Download: Survey Results on 48-Hour [...]

19 05, 2016

Utility Audits

May 19th, 2016|

Question: My City Manager asked me about hiring a firm to perform an “audit” of our PG&E utility bills to see if we are being over-charged or wrongly charged. Please answer the following questions: Have you performed a utility bills audit? a. If yes, how often do you perform the audit? b. What utilities were audited? [...]

19 05, 2016


May 19th, 2016|

Question: For those of you who work with Paymentus for online payments, please answer these questions: What are the cancellation terms of the contract? What venue does your contract show, Delaware? What provision of the contract defines confidentiality of your customer data? a. Please copy the contract language on confidentiality (if you have it). If [...]

19 05, 2016

Credit Cards and Online Bill Pay Services

May 19th, 2016|

Question: I have not seen this question in a while so I would like to ask regarding credit card charges and online bill pay services: Which vendor do you use for online bill pay? Do you require the customer to pay for the service or does the City absorb the cost? If your City absorbs the [...]

19 05, 2016

Street CIP Funding

May 19th, 2016|

Question: I would like to hear about funding / financing opportunities your City has identified to pay for streets. Our City has one large Streets CIP project, among many smaller ones, that requires funding / financing because there is not enough in cash / fund balance to pay for this large project. Please include the following [...]

3 05, 2016

Municipal Business License Requirements and Associated Costs

May 3rd, 2016|

Question: Three point survey. Does your Municipality require contractors, consultants, and vendors who perform work or services for your City organization, to get a City business license? (Y/N) If they are required to get an initial business license, and then work for the City on a continuous basis, are they required to renew their business [...]

16 03, 2016

List of Fee Study and Cost Allocation Firms

March 16th, 2016|

Question: The City of Watsonville is releasing a cost allocation and fee study RFP. I would appreciate if you could share the name and contact information of a firm which worked with you in preparing either a cost allocation plan or a fee study. Download: Survey Results for a List of Fee Study and Cost Allocation Firms, [...]

16 03, 2016

Credit Card Transaction/Convenience Fees

March 16th, 2016|

Question: We are considering collecting a transaction/convenience fee on all credit card payments and would like to survey CSMFO members on current practices.  If your agency is currently charging a “transaction or convenience fees” for credit card payments, please answer the following questions: What types of credit card payments are charged a convenience fee?  (i.e. property [...]

2 11, 2015

Irrigation Costs Survey

November 2nd, 2015|

Question: We are trying to assess how other agencies factor in irrigation costs when billing commercial customers for sewer whose irrigation is not directly connected to a meter. Any feedback is greatly appreciated. Survey Results