6 11, 2017

Capitalization Threshold Policy

2017-11-06T15:15:46+00:00November 6th, 2017|

Question: What is your municipality’s capitalization threshold?   Download: Survey Results on Capitalization Threshold Policy, 11-06-2017

3 10, 2017

Utility Discount Programs

2017-11-06T15:13:20+00:00October 3rd, 2017|

Question: We are interested in knowing what other agencies are doing relative to utility discount programs. Does your agency offer a discount on utility bills for low income (or other types of customers) customers? If your agency offers a program (low income or otherwise), What is your criteria? How do customers demonstrate eligibility? Does your [...]

15 12, 2016

Pay by Phone Services

2016-12-15T10:52:34+00:00December 15th, 2016|

Question: Does your organization provide a Pay by Phone Service or Interactive Voice Response Service for Water Payments? Does your organization pay the processing fee or do you pass on this fee to the customer? Who is your service provider and contact information? I would appreciate any advice that you have regarding your experience with [...]

22 06, 2016

48-Hour Delinquent Notices

2016-06-22T11:49:26+00:00June 22nd, 2016|

Question: The City of Galt currently uses an IVR to contact delinquent UT customers; however, if we do not have a valid phone number we hang a 48-hour notice door tag. Does your City/District currently hang door hanger notices for delinquent utility customers 48 hours prior to turn off for nonpayment? Download: Survey Results on 48-Hour [...]

19 05, 2016

Utility Audits

2016-05-19T10:57:47+00:00May 19th, 2016|

Question: My City Manager asked me about hiring a firm to perform an “audit” of our PG&E utility bills to see if we are being over-charged or wrongly charged. Please answer the following questions: Have you performed a utility bills audit? a. If yes, how often do you perform the audit? b. What utilities were audited? [...]

16 03, 2016

Cell Tower Lease Payments

2016-03-16T10:30:14+00:00March 16th, 2016|

Question: What are you cell tower lease payments? Download: Survey Results for Cell Tower Lease Payments, 2-26-2016

16 02, 2016

Short-Term Rentals

2016-02-16T16:39:13+00:00February 16th, 2016|

Survey by the City of Redondo Beach asking the following questions: Does your city allow short-term rentals? If so, how are they taxed/regulated? Also if so, how many short-term rental properties are there in your city? Download: Short-Term Rental Survey, 2-14-2016

2 11, 2015

Irrigation Costs Survey

2015-11-02T20:50:20+00:00November 2nd, 2015|

Question: We are trying to assess how other agencies factor in irrigation costs when billing commercial customers for sewer whose irrigation is not directly connected to a meter. Any feedback is greatly appreciated. Survey Results